Kgotso Lesiba

Managed daily operations of a service desk team, providing critical support for SharePoint and Power Platform clients and ensuring high service level agreement adherence.

• Led daily operations of a dynamic service desk team, providing critical support to SharePoint and Power Platform clients and ensuring high-quality service delivery.
• Managed and prioritized high-volume ticket queues, consistently achieving and exceeding Service Level Agreements (SLAs) for timely issue resolution and client satisfaction.

Led Power Platform initiatives at Sea Harvest, developing and deploying custom applications and automated workflows to optimize business processes and enhance data management.

• Engineered a Petty Cash App on Dataverse, automating approval and disbursement workflows to streamline financial operations and meticulously track all user requests and financial logs.
• Designed and deployed a model-driven Transport Requisition App with Dataverse and Power Automate, establishing efficient approval workflows for logistics and transport requirements.
• Developed a comprehensive Environmental, Social & Governance (ESG) App on Dataverse, enabling robust tracking of environmental emissions and compliance metrics, with dynamic form sections for Scope 1, 2, and 3 selections.
• Built a Canvas-based Skills Matrix App on Dataverse to centralize training records, competencies, and assessor sign-offs, featuring an intuitive dashboard for real-time progress tracking.
• Architected an Operational Risk Register App using Dataverse with N:N relationships, incorporating advanced form logic and Power Automate reminders to effectively capture and manage risks and their associated key controls.

Provided critical frontline support and developed targeted solutions for SharePoint and Power Platform environments, optimizing document approval workflows and enhancing user engagement.

• Delivered frontline support for General Document Approval (GDA) workflows, ensuring seamless operation and high user adoption rates.
• Resolved complex SharePoint and Power Apps issues, providing comprehensive user training to enhance system proficiency and adoption across departments.
• Generated weekly statistical reports on system usage and identified critical issues, providing data-driven insights to leadership for informed decision-making and strategic planning.

Led the design and deployment of Microsoft Viva Connections dashboards and integrated solutions within the Colleague Gateway to enhance employee engagement and streamline access to HR information.

• Designed and deployed Microsoft Viva Connections dashboards, significantly enhancing user engagement and internal communication across the organization.
• Integrated Workday data with Colleague Gateway, enabling real-time access to leave and HR information for improved operational efficiency and reduced manual processing.
• Developed and deployed custom web parts and Viva adaptive cards to SharePoint Online, extending platform functionality and improving overall user experience.
• Utilized Microsoft Graph API in web parts to render dynamic content, ensuring up-to-date and personalized information delivery to employees.
• Established robust connections to SharePoint Online and external APIs, facilitating seamless data sourcing and system interaction for critical business processes.

Designed and implemented SharePoint solutions and automated workflows to optimize document management, enhance search capabilities, and ensure regulatory compliance.

• Designed and implemented a daily workflow to dynamically track SLA expiry, significantly improving compliance and operational responsiveness across critical business functions.
• Structured comprehensive SharePoint document libraries across Executive, Finance, and Human Capital departments, incorporating versioning, retention policies, audit trails, and metadata for enhanced data governance.
• Applied custom folder-level permissions and metadata indexing, significantly improving document management efficiency, search functionality, and regulatory compliance.